Frequently Asked Questions

You must be 21 years of age or older to register and play on ArionPH. This is in line with Philippine gaming regulations under PAGCOR. ArionPH takes age verification seriously — accounts found to belong to underage players will be suspended immediately and any funds returned. Please play responsibly and only if you meet the age requirement.

No. Each player is allowed only one ArionPH account. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the Login page instead of creating a new account.

After registering, ArionPH will send a verification email to the address you provided. Click the link in that email to confirm your account. For full withdrawal access, you may also be asked to complete identity verification (KYC) by submitting a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, or driver's license. This step protects your account and ensures compliance with local regulations.

Go to the Login page and click the "Forgot Password" link. Enter the email address linked to your ArionPH account and we will send you a password reset link. Check your inbox — and your spam folder if you do not see it within a few minutes. Follow the link to set a new password. If you still cannot access your account, contact our 24/7 support team via live chat.

ArionPH supports a wide range of Filipino-friendly payment methods. You can deposit using GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱) with no hidden conversion fees. We are continuously working to add more local payment options to make funding your ArionPH account as convenient as possible.

The minimum deposit on ArionPH is ₱100. This low entry point means you can start playing your favorite ArionPH games without committing a large amount upfront. We recommend starting small, getting familiar with the games, and adjusting your budget as you go. Always set a deposit limit that fits comfortably within your personal budget before you begin.

Deposits via GCash and PayMaya are typically credited to your ArionPH account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and slightly longer on weekends or public holidays. If your deposit has not appeared after one hour, please contact our support team with your transaction reference number so we can investigate promptly.

Yes. All financial transactions on ArionPH are protected by SSL encryption. Your payment details are never stored on our servers — transactions are processed directly through the payment provider's secure gateway. ArionPH also employs fraud detection systems to monitor for suspicious activity and protect your account balance at all times.

Log in to your ArionPH account, go to the Cashier section, and select Withdraw. Choose your preferred withdrawal method — GCash, PayMaya, or bank transfer — enter the amount, and confirm the request. Make sure your account is fully verified before submitting a withdrawal, as unverified accounts may experience delays. Withdrawals are processed in Philippine Peso (₱).

GCash and PayMaya withdrawals are typically processed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, or Metrobank usually take 1 to 2 business days. Withdrawal requests submitted on weekends or Philippine public holidays may be processed on the next business day. ArionPH aims to process all withdrawal requests as quickly as possible so your winnings reach you without unnecessary waiting.

The minimum withdrawal amount is ₱200. Maximum withdrawal limits vary depending on your account verification level and chosen payment method. Fully verified accounts enjoy higher withdrawal limits. For specific limit details applicable to your account, check the Cashier section after logging in or contact our support team directly.

ArionPH offers a curated library of exciting arcade and fishing games including Phoenix Rises, Tower, Diving, Fishing Disco, History, Dragon Fishing 2, and Ultra Treasure. Each game has its own unique mechanics, betting range, and return-to-player (RTP) rate. Visit the Game page for the full library overview.

Yes. All ArionPH games use a certified Random Number Generator (RNG) to ensure every outcome is completely random and independent of previous results. This means no game can be manipulated or predicted — every player has an equal and fair chance on every round. RTP rates for each game are published on the individual game pages so you always know what to expect.

Some ArionPH games offer a demo or practice mode that lets you explore the mechanics without risking real money. Check the individual game page to see if a demo option is available. Keep in mind that demo play does not generate real winnings — you need to play with real money in your ArionPH account to be eligible for actual payouts.

RTP stands for Return to Player — it is the percentage of total wagers a game is expected to pay back to players over a large number of rounds. For example, a game with a 97% RTP will theoretically return ₱97 for every ₱100 wagered over time. A higher RTP generally means better long-term value for players. ArionPH games range from 96.2% to 97.2% RTP, which is competitive within the industry.

Yes! The ArionPH app is available for both Android and iOS devices. It gives you full access to the entire game library, your account balance, deposits, withdrawals, and support — all from your smartphone. The app is optimized for Philippine mobile networks so it loads quickly even on standard LTE connections. Visit the App page to download it.

Yes, the ArionPH app is completely free to download and install. There are no subscription fees or download charges. You only need an active ArionPH account and a funded balance to start playing real-money games. The app uses the same secure login as the desktop version — your account syncs instantly across all devices.

The ArionPH app works on Android devices running version 6.0 or higher, and on iOS devices running iOS 13 or later. Most modern smartphones and tablets sold in the Philippines — including popular brands like Samsung, OPPO, Vivo, Xiaomi, and Apple — are fully compatible. If you experience any issues installing or running the app, contact our support team for assistance.

ArionPH provides several tools to help you stay in control of your gaming. These include deposit limits (daily, weekly, or monthly), session time reminders, loss limits, and a self-exclusion option that temporarily or permanently restricts access to your account. You can manage these settings from your account dashboard. For more details, visit our Responsible Gaming page.

If you feel you need a break from gaming, you can activate self-exclusion through your account settings or by contacting our support team directly via live chat. You can choose a cooling-off period of 24 hours, 7 days, 30 days, or a permanent self-exclusion. During a self-exclusion period, you will not be able to log in or make deposits. ArionPH takes these requests seriously and processes them promptly.

If you or someone you know is struggling with problem gambling, please reach out for help. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also speak to our ArionPH support team at any time — we can help you activate account restrictions and point you toward professional support services. Remember: gaming should always be fun, not stressful. Visit our Responsible Gaming page for more information and resources.